Whether it's the timely provision of water and sewer services, building inspections, or health and environmental services, this charter sets the benchmark for how we aim to serve you. It also highlights your role in helping us build a cleaner, safer, and more responsive city.

The Client Service Charter provides detailed timelines for key services such as:

  • Water burst response within 30 minutes, with repairs completed within 24 hours
  • Sewer blockage resolution within 12 hours
  • Building inspections within 48 hours of booking
  • Plan approvals within 7 days
  • Health inspections, environmental checks, and refuse collection schedules

It also covers our shared responsibilities in safeguarding infrastructure, preventing vandalism, and ensuring a well-managed urban environment.


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